What Is Agentic AI?
Short answer
AI that plans steps and takes actions on its own, not just answers a single question.
In detail
Agentic AI refers to AI systems that can plan a sequence of steps and take actions on their own — searching, calling other tools, updating records — rather than just answering a single question and stopping. A basic chatbot responds to one prompt at a time; an agent can look up a customer's order, check inventory, and draft a follow-up email in one continuous task. This shift from "answering" to "doing" is what makes agentic AI relevant to real business workflows, not just customer-facing chat.
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