What's the Difference Between an AI Chatbot and an AI Agent?
Short answer
A chatbot answers questions; an agent also takes actions across your tools.
In detail
A chatbot is built to answer questions conversationally, usually within a single interface like your website's chat widget. An AI agent goes further — it can take actions across multiple tools, like updating a CRM record, scheduling a follow-up, or pulling live data before responding. Most businesses start with a chatbot because it's simpler to deploy, then move to agents once they need AI that actually completes tasks, not just describes what to do.
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